Support Manager - Run Team Lead H/F

We are looking for a Support Manager / Run Team Lead to own and industrialize the operational backbone of Data & AI Platform - ensuring that every team relying on our infrastructure gets reliable, well-documented, and consistently available support, 24/7 across EMEA, NAM, APAC and GC markets. What you will do 1. Own and design the Support Model - Design and own the L1/L2 support model across all platform domains: Data Engineering, Analytics Engineering, Tracking, and BI - Define SLAs, escalatio…