CSM PRO ServiceNow Functional Expert -OP

CSM PRO ServiceNow Functional Expert -OP* Home* CSM PRO ServiceNow Functional Expert -OP* July 21, 2026* 0 Comments* By Roberte OkoyaContext: The project involves replacing the current CRM solution (PEGA) with the CSM PRO software solution (SERVICENOW), while prioritizing the use of the chosen solution's standard functionalities through configuration mechanisms, with a focus on simplicity, maintainability, and scalability. The Project Manager, who integrates the CRM, FAQ, Chatbot, and Marketin…